Mail Check support

Getting started

1. Connect Mail Check from the Ring app and enter your email and ZIP code (the ZIP sets your time zone).
2. On your dashboard, check the days your mail comes (default Monday to Saturday) and the hours to watch (default 9 AM to 6 PM). If you know your carrier usually comes after noon, a narrower window means fewer vehicles to check.
3. Share a camera that can see your mailbox.

If you change your hours while today's window is already open, the "no carrier seen" alert starts the next delivery day.

Getting good readings

• Use a camera that can see your mailbox, and make sure its motion zone in the Ring app covers the mailbox and the road beside it.
• Turn on Smart Alerts for vehicles for that camera if you have them. With Smart Alerts off, Mail Check works from all motion alerts during your mail hours.
• Keep motion recording on: Mail Check reads Ring's recordings, which need a Ring subscription plan.
• Mail Check looks at vehicles. It works best with a curbside or roadside mailbox. A carrier who walks up to your door is not recognised.
• Rural carriers often drive their own cars. Mail Check counts a car that pulls up right beside your mailbox and says "probably" in the alert, because a neighbour doing the same looks alike. Mark it wrong if it was not the mail.

Which alerts will I get?

"Mail's here" once a day, when a mail vehicle is seen stopping at your mailbox. After that Mail Check stops looking for the rest of the day. If you turn it on, you can also get "No mail carrier seen" when your watch hours end with no mail vehicle seen; it is off by default because carriers skip houses with no mail. Alerts appear on your dashboard and, unless you turn them off, by email.

A reading was wrong

Mark the sighting Wrong on your dashboard. If it was the one that said the mail came, the day re-opens: Mail Check keeps watching and alerts you again when the mail truck comes.

No mail today

Mark a holiday, or a day your mail is on hold, as "no mail" on your dashboard: nothing is watched and no alerts are sent that day. You can add future dates too.

Does it tell me about packages?

It lists UPS, FedEx, Amazon and other delivery vehicles it happens to see, so you have a record, but alerts are for the mail only. Once the mail has come, Mail Check stops looking that day.

Is this from the Postal Service?

No. Mail Check is an independent product and is not affiliated with or endorsed by the United States Postal Service. It only sees what your own camera sees.

Does it look at my mail carrier or read my mail?

No, by design. Mail Check never identifies or describes people, never reads plates, house numbers or anything on your mail, and keeps no pictures. It only records the time, the kind of vehicle and whether it stopped at the mailbox.

Deleting your data

Use Delete all my data on your dashboard, or remove Mail Check in the Ring app. Either erases everything from the live service at once; encrypted host backups age out within 5 days (see the privacy policy).

Report misuse or abuse

Anyone can report a suspected misuse of Mail Check, whether or not they use it: for example a camera aimed at a neighbour's property or used to follow a person. Email michaelbflynn@gmail.com with the subject "Mail Check misuse report" and whatever you know (an address or street is enough; you do not need an account). We acknowledge reports within two business days. Where misuse is confirmed we suspend the account, stop all processing for it and delete its data, and we pass the report to Ring where Ring's terms call for it. Mail Check never identifies people, so it cannot be used to find out who someone is.

Contact

Email michaelbflynn@gmail.com. We reply within two business days.

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